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Position: Direct Care Staff

Department: ORCA (Our Residential Children’s Academy)

Status: Full Time, Non-Exempt[/vc_column_text][vc_column_text css_animation=”bottom-to-top”]


Provide exceptional supervision of residents in care in all program areas (home, community, recreation time).


  1. The Staff is responsible for maintaining and encouraging an independent normalized environment.  The Staff will provide support and training in personal hygiene, grooming
    1. (haircuts), cooking, cleaning skills, socialization, recreation, self-medication, sewing, and menu planning and food purchasing. 
    2. Staff will implement and follow training programs with the guidance of the Manager.
    3. Staff will be available for discussions that deal with everyday problems or concerns of Individuals living at ORCA.
    4. Staff will be responsible for assisting residents with any medical needs, including assistance in arranging appointments with health care professionals, and assisting and ensuring transportation for the Individual to health care services.
    5. The Staff will assist in overseeing the whereabouts of clients as well as other staff concerning progress notes, problems or other information, which occurred during his/her shift.
    6. The Staff will acquire 16 hours of pre-service training during the first six weeks, then 20 hours for the next five months.  The Staff will continue to stay updated and informed on information available.  Training shall include a combination of orientation, instruction and on the job training.  The Staff will also receive a current instruction and IBMP for each client the Staff provides direct service before the staff works alone with that Individual.
    7. The orientation to the philosophy, goals, policies, procedures, and program services will be completed the first two weeks for staff working over 20 hours per week and four weeks for staff working less than 20 per week.
    8. At least once every month a staff meeting with the Program Manager or designee will occur during the workday.  At this time, training, discussion of behavioral concerns, or operational problems will take place.  In addition, any needed in-service and communication of pertinent individual information will take place.
    9. Considered privileged and confidential.  All staff must sign a confidentiality statement.
    10. The information is only to be used in the best interest of the Individual and never be disclosed outside of the ORCA environment.
    11. Before transferring records, a party must be authorized by a Release of Information form signed by the Individual or his/her guardian.  See Release of information form in Policy Handbook.
    12. Critical incidents shall be recorded in ink or on an ORCA computer, in legible writing, at the time or immediately following the occurrence of the event, date and signed by the person making the entry.


    The Direct Care Staff should demonstrate competence in some or all of the following:

    • Behave Ethically: Understand ethical behavior and business practices, and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization.
    • Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
    • Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
    • Focus on Client Needs: Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters.
    • Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
    • Lead: Positively influence others to achieve results that are in the best interest of the organization.
    • Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.
    • Organize: Set priorities, develop a work schedule, and monitor progress towards goals.


    Experience and Education:

    • Direct Care Staff must be 21 years or older and have, at a minimum:
    • Minimum of a High School Diploma or GED.
    • Experience working with at risk youth
    • Knowledge and understanding of family dynamics and family-centered services.
    • The ability to relate well with families of varied lifestyles, backgrounds, and ethnicities.
    • Knowledge of and ability to access community resources
    • Experience in cultural diversity, substance abuse, effects of child abuse and neglect on child development, sexual abuse, mediation, and other interventions.
    • Flexibility in scheduling (afternoon, evening, and weekend availability).
    • Reliable transportation, including proof of insurance, a vehicle safety check, and an acceptable driving record.
    • Maintain a personal cell phone for client contact (partially reimbursed through agency stipend)
    • WA State driver’s license
    • Maintain 30 hours of on-going education training per year.
    • Maintain Right Response Certification per renewal period.

    Working Conditions:

    • The Direct Care Staff usually works in an office environment but the mission of the organization may sometimes take them to non-standard workplaces.

    Physical Demands:

    • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • This position normally requires the physical demands of standing, walking, bending, lifting or performing other work requiring physical exertion (occasionally must be able to maintain 100% weight advantage whenever applying physical intervention, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force continuously to move objects and/or people), talking, hearing and adequate vision on a regular basis to perform the job requirements.


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